Welcome to the world's friendliest dispute system!
WE WANT TO SATISFY your need so you can get back to Worship...
We're trying to spark revival here!
Please don't bother filing any “credit dispute”. We'd just win it,
since you clicked to agree
that we fulfilled your purchase by providing even one license code to you.
to help you
That's why we built this
dispute system, to try and get
you what you want!
If you lost the latest permanent code you got from us, please go back and use the activation
form to request that information, then come back here once you know it... if you still need to.
(If you never got a permanent code / unlock code, don't bother... just leave that space blank).
If you have the info needed below, please enter it so we can help you.
(needed to find your order
prove it's really you)
( exactly as you entered it while making your purchase ).
your purchase email address
( you entered it while making your purchase ).
your present email address
it is different from your purchase email ).
the date you made the purchase
( format: MM/DD/YY ).
the Product Number
( what you actually ordered, example: 8071 ).
the Latest Permanent Code
( if you never got one yet, leave it blank ).
Additional Contact Info:
(let's try to make sure our answer reaches you, no matter what!)
You would be shocked at how many legitimate emails get wrongly blocked as spam.
Even if we send an immediate answer email to you, sadly you might still never get it.
We want to text you a backup copy of our email to you.
Please look up your cell phone
on this page (click here)
and email yourself a test text message to your phone.
Once you're sure about the right email address to text your phone, please enter it below.
your phone number
for calling you ( in case our email to you bounces ).
How can we help you today?
Please select your issue from the items below:
I don't recognize this charge at all... did I even order something like this?
I accidentally paid twice, I only wanted one copy of that resource.
I goofed and ordered the wrong thing. Here's what I really wanted:
I filled out the activation form but it tells me I've used it too many times.
I filled out the activation form but it doesn't seem to work right... I get no unlock code.
I got a fresh unlock code but that unlock code doesn't seem to work right.
My old machine died (or got reformatted); I need a new code for my new machine.
Please check (click) a checkbox below ONLY if it is true:
I submitted this same request over 3 business days ago, but your response never got through to me. Please call me.
I just submitted request A above and read all the stuff it showed me, but this purchase is still a total mystery to me!
I just submitted request C above but I might have goofed that up too; please call me to help me get what I'm after!
I wrote before about this, and I tried what you suggested when you wrote back, but it didn't work. Please call me.
I filled out the form, it told me to go back and
; my issue probably requires a phone call.
I requested a call back over 3 business days ago. I need a call about this, right away, from someone... anyone!
(We understand how serious no contact at all is, and we are motivated to make it right!)
If you plan on calling back, here is the best time to reach me by phone:
We respect your trust, and we don't sell or otherwise abuse your contact info. When we're willing to call you, it is because
we feel you deserve faster results than playing "trouble ticket tennis" (vollying emails/support form updates back and forth).
Why stretch ten minute's worth of support into a few weeks by dicing it up into dozens of emails or form updates?
If it takes the same amount of time either way, we think it's just plain rude to make you wait for it piece by piece.
Please give us
three business days
to respond. Many of us have very full itineraries, and we may even be on tour.
But most responses should be
sooner than that, so you will agree this is the
world's friendliest dispute system!
Many public personalities feel as strongly about security as you do, and thus may feel more secure providing support by
calling from unlisted numbers...
if you request a call back, please answer all blocked calls until you hear from us.
even if you requested a call
, some issues are better handled via email and action, such as a full refund.
(And if we're out of the country when you write, we'd rather email you than wake you up with an international call.)